CargoWise One

CargoWise One

2.5 / 5 12 reviews

Who Uses This Software?

CargoWise One is aimed at logistics companies with freight forwarding, customs, wharf cartage, container freight station, local transport, shipping, ships agency and contract warehousing requirements.


Average Ratings

12 reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 2 / 5
    Customer Service
  • 3 / 5
    Features
  • 2.5 / 5
    Value for Money

Product Details

  • Free Version
    No
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • WiseTech Global
  • http://www.cargowise.com
  • Founded 1994

About This Software

CargoWise One is a single source, deeply integrated, and truly global platform designed to meet the diverse needs of the logistics industry.
CargoWise One enables customers to execute highly complex logistics transactions and manage their operations on one database across multiple users, functions, offices, countries, currencies and languages.
Our cloud-based software streamlines your processes, integrates your business with your customers & partners, and increases your efficiency, visibility,


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CargoWise One Features

  • 3PL
  • Barcoding / RFID
  • Billing & Invoicing
  • Customer Management
  • Customer Portal
  • Import / Export Management
  • International Forwarders
  • LTL Management
  • Local Forwarders
  • Rate Management
  • Shipment Tracking
  • Truckload Management
  • Warehouse Management
  • Waybills
  • 3PL
  • Barcoding / RFID
  • CRM
  • Container Tracking
  • Cross Docking
  • Inventory Management
  • Job Management
  • Labor Management
  • Order Management
  • Purchasing
  • Scheduling
  • Shipping Management
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management
  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

CargoWise One Latest Reviews

Automatically translated. Show original review

Worst software and complete luck of customer service

1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We signed up with Cargo Wise in hope to improve our operations as we increased our customer base. As we are in a very niche market and do not use import shipments at all, we still are billed for it, since Wise Tech vent from a charge per license to "On demand" fee structure. This is very expensive compared to what we had to pay using other software.
What is the worst, we were trying to take care of the issue and hired Wise Tech partner - company that helps you to set up software and to customize it. We pinpointed the problem and gave our resume to CargoWise. Their response? "This charge is being triggered from the In Bond. I have asked and in this case, there unfortunately doesn't appear to be a way around this. A new controller account could be set up to handle admin tasks, but of course that would mean a new Active User charge." Instead of saving we'll have to pay more.
This is very frustrating experience and I wish we never signed up for it and wasted time and money. This is why I'm doing it for curious forwarders - stay away from this company and you'll be glad you did.

Pros: Capability is unlimited. So many options.

Cons: Very hard to maintain and customize. No customer service.

Automatically translated. Show original review

Wisetech's Cargowise One : Lack of support biggest issue

2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: The product is getting better, but it takes too long to process shipments, and we need extra accounting staff and ops staff to do the same thing we did with prior software. The worst thing is customer support, or lack of. You cannot call them, you must use the incident system. You create an incident, wait 24-48 hours for a response , than get a question that may or may not be pertinent. Than you reply, and incident s go on for days. Than they close it before your finished. If you do call a support line, they cannot help you, they tell you to open an incident. They also do not know how to answer the phones. They purposely do not give out their names, you must ask. Not sure if this is an Australian thing.

Pros: Compliance with U.S. customs is satisfactory.

Cons: Trying to create or change a report or document is difficult. Try to find what they call a macro for a field, is very time consuming. You cannot ask any questions about this either, as they point you to
an expensive partner .
Customer service is about the worst I have ever seen.