Comments: It helped me to get an introduction to what I could do with a membership database/CRM without investing a lot of money into programs that may or may not do what I wanted them to (because I didn't know what I wanted them to do). It allowed me to get my database set up and organized and begin to understand our donor profiles, locations, amounts, and more.
Pros: It certainly is powerful and has many customizations and features and things to build. It has lots of integrations across the web and there is something to be said for being the biggest. Also, it's free for non-profits, so especially if you don't know what you are trying to do with a CRM, it's nice to be able to play around with Salesforce and get an idea of what types of data are useful to you before moving to some other program that requires higher costs up front.
Cons: If you don't care to become a developer or aren't one already, this software can run away with you real fast. While it's great that Salesforce is so powerful, in many ways it is too powerful and complex. Even with the nonprofit customizations, it's very difficult to navigate and customize, understand what all the different programs within it are, keep up with all the updates and integrations and who even knows.
Basically, I get it - this is designed for large groups that can afford to have a dedicated Salesforce employee(s). It's for large databases with many moving parts. If you are small and your employees or board are juggling many jobs and not just database management, this is difficult to use.
Plus, the interface looks like it never got past 1992.
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Salesforce NPSP packages are a great resource for Non Profit Organisations
Reviewed on 14.12.2017
Senior Salesforce Consultant
Computer Software, 13-50 Employees
Used the Software for:
Ease of Use
Features & Functionality
Value for Money
Pros: The Nonprofits Success pack that they supply is great, with integrated Donor Management and an Open Flexible architecture. They offer a free trial and you can join the Power of Us Hub, which helps you start and gives advise
Cons: As the packs they supply are owned by them, updates can sometimes take a while, although this is still a great out of the box product, that nearly every Non Profit Organisation I've worked with use.