3.5 / 5 12 reviews

Who Uses This Software?

ShipBob provides shipping and fulfillment services for e-commerce companies. A scalable and easy-to-use fulfillment solution that helps e-commerce businesses accomplish Amazon-scale logistics.

Average Ratings

12 reviews
  • 3.5 / 5
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service
  • 3 / 5
  • 3.5 / 5
    Value for Money

Product Details

  • Pricing Details
    Based on number of shipments and inventory.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • ShipBob
  • Founded 3

About This Software

ShipBob offers a streamlined shipping and fulfillment solution for e-commerce businesses. ShipBob combines order and inventory management, customer communication capabilities, predictive data and insights, as well as optimized shipping for e-commerce companies. ShipBob integrates with online e-commerce platforms such as Shopify, WooCommerce, Magento and many more.

  • 3PL
  • Air Shipping
  • Back Order Management
  • Barcoding / RFID
  • Bills of Lading
  • CRM
  • Catalog Management
  • Container Shipping
  • Container Tracking
  • Cost Tracking
  • Cross Docking
  • Custom Pricing Models
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Inventory Forecasting
  • Inventory Management
  • Inventory Optimization
  • Inventory Overview
  • Job Management
  • Kitting
  • Labor Management
  • Multi-Location
  • Ocean Shipping
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Parcel Shipping
  • Product Categorization
  • Purchase Order Management
  • Purchasing
  • Quotes / Estimates
  • Recurring Orders
  • Reorder Management
  • Returns Management
  • Scheduling
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipment Tracking
  • Shipping Management
  • Special Order Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management

ShipBob Latest Reviews

Automatically translated. Show original review

Poor customer service

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If you live in Chicago it can be convenient to place things in your inventory. Just started to make changes to the web interface..

Cons: 4. It would take sometimes 2 days to ship out and get tracking numbers. Not as bad now.. But I still have to check your site to see if a order is going out and sometimes my orders can stay in processing stage for days and no one knows why...
5. No phone support... When I had a problem with orders I have to send a email and wait 24 hours. My customers have placed an order on my site and I can't just keep them waiting. No way to escalate problems..
6. Sending out incomplete order, orders will be 1 of 2 and only one item is sent. I had to call the customer and apologies, then customer had to wait 3-4 days to get it the other item. Poor customer service is not a good way to stay in business...
7. Sending out wrong items..

Automatically translated. Show original review

Once you set it up, Shipbob works very nicely as a fullfilment company with woocommerce

3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Comments: Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

Pros: Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.

Cons: Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward. Certain things require manual setup on their side, such as modifying the packing labels. Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue