3.5 / 5 14 reviews

Who Uses This Software?

Whether it's on the congressional or the municipal level, NationBuilder combines your website, people database, and communications tools, so you can engage and mobilize your supporters.

Average Ratings

14 reviews
  • 3.5 / 5
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service
  • 3.5 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • NationBuilder
  • Founded 2009

About This Software

Includes website builder with free themes and page templates, dynamic member database, turf cutting, scannable walk sheets, email blasting, donor management, and fundraising. Bring your community and volunteers to life with NationBuilder Match and automatically match your email list to Facebook, Twitter, LinkedIn, and Klout. Built for political campaigns and governments of all sizes, membership and alumni organizations, nonprofits, charities, advocacy groups, and small businesses.

  • Accounting
  • Activity Management
  • Alumni Management
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Association Membership
  • Attendance Management
  • Auction Management
  • Audio Content
  • Automatic Renewals
  • Budgeting & Forecasting
  • CRM
  • Calendar Management
  • Campaign Analysis
  • Campaign Management
  • Club Membership
  • Code Enforcement
  • Committee Management
  • Compliance Management
  • Conservative
  • Contact History
  • Contact Import/Export
  • Contact Management
  • Contribution Tracking
  • Customer Pipeline
  • Demographic Data
  • Document Management
  • Donation Tracking
  • Donor Database
  • Donor Management
  • Donor Targeting
  • Dues Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Fixed Asset Management
  • For Democrats
  • For Republicans
  • Forms Creation
  • Fundraising Management
  • Gift Management
  • Grant Management
  • Group Management
  • Gym Membership
  • Image Editor
  • In-Kind Donations
  • Indexing
  • Inventory Management
  • Jobs Board
  • Lead Management
  • License Issuance
  • Mailing List Management
  • Mapping
  • Matching Donations
  • Member Accounts
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Donations
  • Mobile Giving
  • Non-Partisan
  • Nonprofit Membership
  • Online Donations
  • Online Payment Processing
  • Payment Processing
  • Permission Management
  • Permit Issuance
  • Planned Giving Management
  • Pledge Management
  • Progressive
  • Prospect Management
  • Prospecting Tools
  • Purchasing & Receiving
  • Receipts / Statements
  • Recognition Management
  • Recurring Donations
  • Recurring Giving
  • Registration Management
  • Relationship Cultivation
  • Rich Text Editor
  • Rule Based Publishing
  • SEO Management
  • Scheduling
  • Search
  • Search / Filter
  • Self Service Portal
  • Shared Contacts
  • Social Media Management
  • Staff Management
  • Taxation & Assessment
  • Template Creation
  • Training Management
  • Utility Billing
  • Version Control
  • Video Content
  • Volunteer Management
  • Volunteer Profiles
  • Voter Database
  • Website Management
  • Work Order Management

NationBuilder Latest Reviews

Automatically translated. Show original review

Great concept, but execution needs work

1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: *Powerful CRM for non-profits and political organizations
*Fantastic integration with social media.
*CRM is great at identifying prospective supporters among multiple mediums such as social network, email, and webpage
*Strong integrated communications tool that allows you to respond to engagements with your organization across multiple tools and automatically record your interactions within the individual user CRM profiles
*CRM has a good clean up tool that helps you merge fragmented prospect information into one complete profile if it was not done automatically already by this tool.
*Financial tool to track donation progress for your organization

Cons: *Overall tool feels restrictive and lacks some basic features
*UI is inefficient and not friendly to use and is intuitive only to people already in the development industry who may find this cumbersome. Menus in menus in menus.
*Support is mostly paid and seen as a key business driver for the organization other than development requests. This is a curious business decision considering the tools complexity and target market and likely leads to low retention rate among organizations who trial it. They are focused on tier 1 customers.
*Support for Events is very elementary. The tool is useful on small events only when tickets are involved, unless you want to use pen and paper check in's. There is no app support for check ins, no scannable tickets, and checking in requires a computer and many many clicks per person.
*Very restrictive HTML support that blocks external integrations and embedding on your web page. This seems to have been a business decision to encourage paid development in their business model.
*No native discussion/forum support is a key missed opportunity for engagement with the CRM. They have a work around with suggestion box but its sub standard and would make encouraging debate difficult as its not the core of its design.
*Email campaign support is very elementary and difficult to use and test. Support for external tools such as Mailchimp or Constant Contact is very limited. Mailchimp contact sync is availabe and thats all.
*Financial tool is missed opportunity due to lack of integration features with payment processors to import transactions and link them to people within CRM
*Membership tool is poorly designed and makes managing paid membership difficult as a fundraising option within this tool without manual input.

Automatically translated. Show original review

Too Early To Tell

4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using NationBuilder for a charity that I volunteer for now for about 8 months. At first I hated it because it seemed like it was very constricting but then I grew to like it. It includes a lot of features for organizations or groups who need a tool that includes everything in one place. It includes an email tool, your website, a crm and even social media measurement data for records. The reporting features and ways to pull people by tags can get sticky but overall I think they offer the future of what people need with this solution.

Pros: Everything is in one solution at one low price. You can have all of your donors, volunteers and staff all in one database and have it manage your website and communications at the same time.

Cons: Knowing what to do with the data can be tricky and sticky. Also training your staff on how to use NB is hard - there's a big learning curve and many don't know that there are unlimited uses for the system.